Telephone helplines in rheumatology
نویسندگان
چکیده
منابع مشابه
Frequent callers to telephone helplines: new evidence and a new service model
BACKGROUND This paper describes a program of work designed to inform a service model to address a challenge for telephone helplines, namely frequent callers. METHODS We conducted a systematic literature review and four empirical studies that drew on different data sources-(a) routinely collected calls data from Lifeline, Australia's largest telephone helpline; (b) data from surveys/interviews...
متن کاملExperience with a Punjabi, Urdu and Hindi rheumatology telephone helpline.
OBJECTIVES To investigate what proportion of patients attending a rheumatology unit in Birmingham, UK, require interpretation services and to assess the use of an Asian language telephone helpline we have established for those who find it easier to communicate in Punjabi, Urdu or Hindi than in English. METHODS Our patients' requirement for interpretation services and their ability to read the...
متن کاملThe importance of helplines in National Plans
In the last years, the Internet has attracted a considerable attention as a means to provide health-related information. Rare diseases patients have been described as active internet users, accessing the web both for searching activities and for communication purposes [1]. Despite the great opportunities offered both by health 1.0 and health 2.0 applications, some concerns arise as well, partic...
متن کاملA survey of rheumatology nurse specialists providing telephone helpline advice within England and Wales.
OBJECTIVE To characterize provision of telephone helpline services in rheumatology units in England and Wales. METHODS A questionnaire study of rheumatology nurse specialists (RNS) providing advice by a designated telephone helpline in England and Wales. RESULTS Responses were obtained from 164/185 rheumatology units (89%). Of the responding units, 154 (94%) employed RNS and 146 units provi...
متن کاملImaging in rheumatology: reconciling radiology and rheumatology
Imaging in rheumatology was in the past largely confined to radiographs of the hands and sacroiliac joints (SIJs) helping to establish the diagnosis and then monitoring disease progression. Radiographs are not very sensitive for early inflammation in inflammatory rheumatic disorders and the demand on imaging services was therefore limited. However, over the last 10-15 years new drugs and new te...
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ژورنال
عنوان ژورنال: Rheumatology
سال: 2003
ISSN: 1460-2172
DOI: 10.1093/rheumatology/keg087